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Systems & Procedures


The fact that tourism & leisure operations rely on their team members having autonomy and flexibility to react and adapt within a constantly changing environment, does not remove the fact that some areas of the business require the implementation of formal systems & procedures.

These include areas such as workplace health & safety, security, emergency procedures, cash handling and audit requirements.

The extended operating hours of many tourism & leisure operations, does not allow for senior level management to always be present in the workplace. Therefore, establishment of sound operational systems and procedures are a vital component for smooth and effective operations.

Our experience in this area includes:

  • Design and implementation of systems and procedures for start-up businesses

  • Formalization of established operating systems and procedures to meet audit requirements

  • Design of operational standards to enhance the public persona of the business

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