Extra-Mile White Update


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Customer Service

Training

Tired of sending your team to customer service training where the presenter has no font-of-customer experience?

Where the training is based on 'The Customer is always right' paradigm.

Our training is actually based on 'The customer is often wrong - but let's give them great service anyway'.

We call it 'Real-World' Customer Service Training.

Some say, "what if you spend time and money training them to provide great customer service and then they leave"

We say "what if you don't and they stay!"


Our experience in this area includes:

  • Management of teams which are required to give high-level customer service


  • Extensive experience in training front-line customer service teams


  • Development of programs for award-winning tourist attractions


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